FAQ

About Shipping

Q: When will the electric bike arrive？

A: Normally electric bike needs 3-6 days to arrive, It will be shipped from our warehouses in Europe.

Q: If I place an order when the tracking number will be noticed？

A: We will send you an email within 2 days, if it has delayed, we will inform you in advance, whatever, we will reply to you within 2 days.

Q: Do I need to pay customs duties？

A: The price including shipping and tax, you don’t need to pay an additional fee. If your shipping address is beyond our budget, the shipping carrier will tell us, we will inform you and give you a quotation to negotiate whether accept. What we should do is based on truth and sincerity.

Q: Do you have all documents which are approved to sell in EU?
A: Yes, all of our products comply with EU standard and certificates will be provide upon request such as EN ISO4210 and EN15194

Q: Do you offer dropshipping?
A: Yes ,dropshipping is welcome. .

Q: Can I get a sample to test?
A: Yes , sample order is welcome.

About Warranty      

Q: Does niubilityebike.com check the products before shipping them to me?

Yes. Of course.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found defective in our QC test, it will be returned to the supplier / factory. Please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
 

Q: Are Products Guaranteed / Is There A Warranty?

Yes, everything you buy from niubilityebike.com has a guarantee of quality and will exactly match the description on the website.
Factories that supply niubilityebike.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from niubilityebike.com just as much as any western retailer.
 

Q:How long dose it take to have my orders shipped after the payment is made?

1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
 

Q:What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact niubilityebike.com immediately with your order number and a full description / pictures/Videos of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate niubilityebike.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to niubilityebike.com in order for us to send out a new piece.
 

Q:What should I do if my products went wrong after a period of use?

If you encounter quality issues within the warranty period, you can ask for us. Except for this case, The Merchant is not responsible for product damage caused by customers' wrong operation or the uncontrollable natural reasons. Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.

In this case, please kindly provide us with proof as below:
The photos of original niubilityebike.com package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and niubilityebike.com is responsible for the shipping costs of arranging reshipment by air mail.