We support the returns and exchange, if there are quality problems with the products sold, the customer has the right to apply for returns or exchange within 30 days after the delivery of the products. Please first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
Acceptance time for return and exchange：30 days upon arrival; Shipping cost will be borne by customer for personal reasons like dislike( Not product quality issues); We will offer full refund or exchange if major defective on products and shipping cost is all born by us; Our warranty policy will be in effect upon the receipt of goods.
Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
Our warranty and return policy only covers purchases made on our website: https://www.niubilityebike.com/. If you have purchased the product from an authorized distributor and wish to return the product, please contact the seller directly.